Frequently Asked Questions about the Domestic Prepaid ATM/Payroll Card
- What makes this Prepaid ATM/Payroll card different from any other US based Debit card?
- What type of ATM network access do you offer?
- How do employees select their PIN?
- What happens if employees forget their PIN?
- How are lost or stolen cards replaced?
- How are the cards loaded?
1. What makes this Prepaid ATM/Payroll Card different from any other US based Debit Card?
Multiple ways to transfer funds - Employees can transfer funds from Card to Card, from Bank account to ATM/Payroll Card, or from a traditional Credit Card to ATM/Payroll Card when they register their account on-line. Added security with real-time identity authentication.
Cash re-load locations - Re-load your Prepaid ATM/Payroll Card at participating locations.
Connectivity to external programs – Prepaid ATM/Payroll Cards can also be used simultaneously as Student ID Cards or Building Access Swipe Cards for Fitness Clubs, Storage Facilities, etc.
Electronic pay statements – Our Prepaid ATM/Payroll Card gives employees the power to access their pay stubs online 24/7. Pay Stub history displayed for up to 3 years.
Additional cards with controls – Employees can add additional cards (not same account) and elect to place controls to restrict where and how the card is used.
2. What type of ATM network access do you offer?
Accepted at more than 843,000 PLUS ATMs worldwide, at more than 244,000 STAR ATMs, and at more than 3.1 million Interlink retail locations internationally.
Also, we’re a member of Allpoint Network, a surcharge free ATM locator.
3. How do employees select their PIN?
Employees are issued an automated PIN initially but may change their PIN by either interacting with the toll free IVR or logging into their account online.
4. What happens if employees forget their PIN?
They can call customer support 24/7 or click on “Forgot Password” online and the system will generate an email to the email address they provided.
5. How are lost or stolen cards replaced?
Simply call customer support and a free replacement will be mailed.
6. How are the cards loaded?
Employers can either load the ATM/Payroll Cards via ACH credit or bank wire. A web based interface and account/card management system is provided which includes individual as well as batch load. Employees can transfer funds from Card to Card, from Bank account to ATM/Payroll Card, or from a traditional Credit Card to ATM/Payroll Card when they register their account on-line.